Tech Support Engineer with fluent English and German, French, Italian or Spanish

mazowieckie, Warszawa
Umowa o pracę

Opis

Provide end to end complex technical support to our Security customer base through to resolution via telephone and email . The successful candidate will be expected to become a Subject Matter Expert in our Endpoint Protection suite of products, documenting discovered issues and bugs through knowledgebase documents, product training, and white paper authoring. You will Advocate customer requests, troubleshoot and resolve complex, critical and sensitive support issues, and participate in conference call escalations when required. As part of the day to day job, engineers are expected to duplicate and verify customer issues by re-creating scenarios in a lab environment, prioritize open issues and offer innovative ideas to improve product quality. You will participate in new product releases and beta cycles to ensure information and training requirements are met to support new products whilst researching a wide variety of technical subjects including operating systems, Symantec Security software, and third party applications.

Wymagania

Demonstrate excellent written and verbal communications skills in English and one of the following languages: French/German/Spanish or Italian. Technical degree, equivalent and at least 4 years of related computer experience.

Familiarity with Windows Server 2003\\ 2008 and advanced networking fundamentals essential.

Linux and or Unix skills preferable.

Experienced in supporting large enterprise customers.

MCSE, CCNA, CISSP Symantec or other industry certification is a definite plus.

Ability to resolve problems systematically, efficiently and effectively.

Must be a self starter, have good organizational and interpersonal skills, and work well both independently and as part of a team.

Zadania

Competitive salary and generous benefits:

Group Life Insurance

Group Disability Insurance

Private Medical Insurance

Annual Leave - 26 days of paid holidays

Tuition Assistance

Eye Test

Gym Reimbursement

Lunch Pass Plan

Języki